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How to get system issues attended to fast
You have an issue with the system and the help desk cannot fix it and is asking for more information. The delays are costing you time and everybody is frustrated. How to get the issue resolved soonest
Submit the issue on-line
It is important that you get enough information to the help desk to help them resolve the issue. More information can be conveyed in writing and technicians get more done if they stay off the phone
Submit by e-mail, or in an on-line issue tracker if you are using one
Answer these questions
When the problem occurred,
1. What did you try to do? Where in the system were you and what action caused the error
2. What did you expect to happen?
3. What happened?
4. Any error messages? If the system produced an error message, please try to copy the text and past it into your email or tracker submission
5. What time did it happen? This will help the technician when he/she reads the system logs
